PRIVACY POLICY

Lumi Village Pty Ltd (“Lumi Village”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with Lumi Village, including through:

• our website
• the Lumi Village mobile application
• court and activity bookings
• memberships
• coaching programs and clinics
• junior programs
• events and competitions
• equipment hire
• food and beverage services
• promotions and marketing communications
• other services provided by Lumi Village

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or providing personal information to us, you acknowledge that your personal information may be handled as described in this Privacy Policy.

The types of personal information we may collect depend on how you interact with Lumi Village.

This may include:

Account and identification information

• full name
• date of birth
• gender, where voluntarily provided or required for a particular program
• username or account identifier
• profile information
• parent or guardian details for junior participants

Contact information

• mobile phone number
• email address
• residential or postal address, where required
• emergency contact details

Booking and membership information

• court bookings
• coaching and program registrations
• membership type and membership status
• booking history
• attendance history
• equipment hire records
• event registrations
• guest or participant information
• discounts, benefits or loyalty entitlements associated with your account

Payment and transaction information

We may collect information relating to:

• payments
• transaction amounts
• refunds
• invoices
• payment status
• purchase history

Junior participant information

Where a child participates in a Lumi Village junior program, clinic, event or other activity, we may collect information including:

• the child's name
• date of birth or age
• program or class information
• parent or guardian contact information
• emergency contact details
• relevant participation information
• information reasonably required to safely administer the program

Where appropriate, information relating to children will be collected from, or with the involvement of, a parent or legal guardian.

Communications

We may retain records of communications with us, including:

• emails
• enquiries
• customer service requests
• feedback
• complaints
• correspondence through our website, app or social media accounts

Device and technical information

When you use our website or app, we may automatically collect certain technical information, such as:

• IP address
• device type
• operating system
• browser type
• app version
• device identifiers
• login activity
• usage information
• crash and performance information
• interactions with our website or app

Marketing information

We may collect information about:

• your communication preferences
• promotions you participate in
• offers you interact with
• marketing engagement
• your preferences relating to Lumi Village services

Photographs and video

Photographs or video may be taken at Lumi Village events, programs or activities.

Where images are intended for promotional or marketing purposes, Lumi Village will manage consent as appropriate, particularly where children are involved.

We generally collect personal information directly from you when you:

• create a Lumi Village account
• use our website or app
• make a booking
• register for a membership
• enrol yourself or a child in a program
• purchase goods or services
• hire equipment
• participate in an event or competition
• contact us
• submit a form
• subscribe to communications
• participate in a promotion
• provide feedback
• visit or interact with Lumi Village

We may also receive personal information from third parties where reasonably necessary, including:

• booking and venue-management platforms
• payment processors
• membership platforms
• technology and software providers
• coaches or program administrators
• event partners
• social media platforms
• another person making a booking or registration on your behalf

If you provide us with personal information about another person, you should ensure that you are authorised to provide that information.

We may collect, hold and use personal information where reasonably necessary to operate Lumi Village and provide our services.

This may include using information to:

• create and manage user accounts
• process bookings and registrations
• administer memberships
• verify membership eligibility
• process payments and refunds
• manage court availability
• provide coaching, junior programs and events
• manage equipment hire
• send booking confirmations and service notifications
• communicate changes, cancellations or important information relating to a booking
• provide customer support
• maintain safety and security at our venue
• manage incidents, enquiries and complaints
• operate loyalty, discount and membership benefits
• improve our services, website and app
• perform analytics and understand how customers use our services
• prevent fraud, misuse or unauthorised access
• communicate promotions, events and offers where permitted
• comply with legal and regulatory obligations
• establish, exercise or defend legal claims where necessary

When you make a booking or register for a Lumi Village service, we may send transactional communications relating to that booking or service.

These may include:

• booking confirmations
• payment confirmations
• booking changes
• cancellations
• reminders
• membership notices
• important operational information

These communications may be delivered by:

• email
• SMS
• push notification
• in-app notification
• another contact method associated with your account

Transactional messages are different from promotional marketing communications and may be necessary to provide the service you requested.

Where permitted by law, we may use your contact information to send you information about:

• Lumi Village programs
• events
• memberships
• promotions
• food and beverage offers
• competitions
• new services
• other Lumi Village activities

You may opt out of promotional communications at any time by using the unsubscribe function provided in the communication or by contacting us.

If you allow notifications through the Lumi Village app, we may send push notifications relating to:

• bookings
• memberships
• programs
• events
• account activity
• promotional offers where you have permitted them

You can control push notification permissions through your device settings and, where available, through your Lumi Village account preferences.

Lumi Village operates programs and services that may involve children and young people.

We recognise that children's personal information requires particular care.

Where appropriate, we may require a parent or guardian to:

• create or manage a child's registration
• provide personal information on behalf of the child
• consent to participation
• provide emergency contact information
• manage permissions relating to photography, communications or other program requirements

We aim to collect only the information reasonably necessary to administer junior programs and protect the safety and interests of participants.

Australia's Children's Online Privacy Code is scheduled to be finalised by 10 December 2026. Lumi Village will review its online privacy practices as applicable when the final requirements are in place.

We may disclose personal information where reasonably necessary to provide our services or operate our business.

Recipients may include:

• booking and venue-management providers
• membership-management providers
• payment processors
• website and app hosting providers
• cloud service providers
• email, SMS and notification providers
• IT support and software providers
• analytics providers
• coaches and program administrators
• event organisers or partners where necessary
• accountants, lawyers, insurers and professional advisers
• government authorities, regulators or law enforcement where required or authorised by law
• other service providers assisting us in operating Lumi Village

We require service providers handling personal information on our behalf to handle that information appropriately and only for authorised purposes.

Lumi Village may use third-party platforms and technology providers to deliver parts of our services.

For example, third-party providers may assist with:

• bookings
• memberships
• payments
• authentication
• email delivery
• SMS
• app notifications
• website hosting
• analytics
• customer management

Those providers may independently collect or process personal information in accordance with their own terms and privacy policies.

Where you interact directly with a third-party service, you should review that provider's privacy policy.

Some of the technology and service providers used by Lumi Village may store, process or access information outside Australia.

The countries in which information may be handled will depend on the service providers we use from time to time.

Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps required by law in relation to the handling of that information.

Our website and digital services may use cookies and similar technologies.

These technologies may be used to:

• keep you signed in
• remember preferences
• improve website performance
• understand how our services are used
• diagnose technical issues
• measure marketing effectiveness
• improve customer experience

You may be able to restrict or disable cookies through your browser settings. However, doing so may affect certain website functionality.

We take reasonable steps to protect personal information from:

• misuse
• interference
• loss
• unauthorised access
• unauthorised modification
• unauthorised disclosure

Security measures may include appropriate administrative, physical and technical safeguards.

However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

Where applicable, Lumi Village will manage eligible data breaches in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

Where a breach is likely to result in serious harm and notification is required by law, we will take appropriate steps to notify affected individuals and the relevant regulatory authority.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide services
• maintain booking and transaction records
• administer memberships
• resolve disputes
• meet legal, accounting and regulatory requirements
• protect our legitimate business interests

When information is no longer required and we are not legally required to retain it, we may take reasonable steps to securely destroy or de-identify it.

You may request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Some account information may be updated directly through the Lumi Village app or website.

For other requests, you may contact us using the details set out below.

We may need to verify your identity before providing access to or changing personal information.

There may be circumstances in which access can lawfully be refused. If this occurs, we will provide an explanation where required by law.

You may request closure of your Lumi Village account by contacting us or using an account deletion function where one is available.

Closing an account does not necessarily mean that all information will immediately be deleted.

We may retain information where reasonably necessary or required for:

• financial and transaction records
• legal obligations
• dispute resolution
• fraud prevention
• regulatory requirements
• other lawful business purposes

If you have a concern or complaint regarding the way Lumi Village has handled your personal information, please contact us using the details below.

Please provide sufficient information for us to investigate your concern.

We will review privacy complaints and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to your complaint, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

Our website or app may contain links to third-party websites or services.

Lumi Village is not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

We may update this Privacy Policy from time to time to reflect:

• changes to our services
• changes to our technology systems
• changes to our information-handling practices
• changes to applicable law

The updated version will be published on our website or app with the revised "Last updated" date.

Where appropriate, we may also notify users of significant changes.

For privacy enquiries, requests to access or correct personal information, or privacy complaints, please contact: