Lumi Sport – Booking Terms & Conditions

1. 1Bookings

   Your booking is confirmed once payment has been successfully processed.

   Bookings apply only to the selected court, date and time.

   Please arrive on time. Your booking will still finish at the scheduled end time if you arrive late.

2. 2Cancellations & Credits

   We understand that plans can change.

   • Cancel 24 hours or more before your booking to receive a full Lumi account credit
   • Cancel less than 24 hours before your booking and the booking fee will be forfeited
   • No-shows are not eligible for a credit or refund
   • Credits are valid for 6 months from the date of issue
   • Bookings cannot ordinarily be rescheduled once confirmed

   Except where required by Australian Consumer Law, customer cancellations are not eligible for cash refunds.

3. 3If Lumi Cancels Your Booking

   Lumi may occasionally need to cancel or change a booking due to weather, maintenance, safety issues, venue operations or other unforeseen circumstances.

   If Lumi cancels your booking, we will provide an appropriate replacement booking, account credit or refund, depending on the circumstances and your rights under Australian law.

4. 4Outdoor Court & Weather Policy

   Lumi management determines whether outdoor courts are safe and playable.

   If Lumi closes your court because of heavy rain or unsafe weather, you will receive a Lumi account credit or other remedy where required by law.

   If the court remains open and playable but you choose not to attend, normal cancellation terms apply.

5. 5Court Rules

   To keep Lumi safe and enjoyable for everyone:

   • Respect your booking start and finish times
   • Follow staff instructions and venue safety signage
   • Treat other players, visitors and staff respectfully
   • Do not participate while intoxicated or otherwise unable to play safely
   • Keep courts clean and return any hired equipment after use
   • Unsafe, abusive or inappropriate behaviour may result in removal from the venue without credit or refund, subject to applicable law

6. 6Equipment Hire

   You are responsible for Lumi paddles and other equipment during your hire period.

   You may be charged reasonable repair or replacement costs if equipment is lost or damaged due to misuse, deliberate conduct or negligence.

   Normal wear and tear is excluded.

7. 7Assumption of Risk

   Pickleball and other sporting activities involve physical activity and inherent risks, including slips, falls, collisions, being struck by equipment or balls, and physical injury.

   By participating, you acknowledge these risks and agree to play safely and responsibly.

   You are responsible for ensuring that you are physically able to participate.

8. 8Liability

   To the maximum extent permitted by Australian law, Lumi Village Pty Ltd is not responsible for injury, loss or damage arising from participation in recreational activities or use of our facilities.

   Nothing in these Terms excludes any right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.

9. 9Other Players & Children

   If you make a booking for other players, you must make them aware of these Terms and ensure they follow Lumi's venue rules.

   Participants under 18 must have permission from a parent or legal guardian to participate.

10. 10Personal Belongings

    Please take care of your personal belongings and vehicles.

    To the extent permitted by law, Lumi is not responsible for loss, theft or damage to personal belongings, vehicles or items left at the venue.

11. 11Photography & CCTV

    CCTV may operate at Lumi for safety and security.

    Photography or filming may also occur for Lumi marketing and promotional purposes. If you do not wish to appear in identifiable promotional content, please let our team know.

12. 12Governing Law

    These Booking Terms are governed by the laws of New South Wales, Australia.

    For our complete policies, please refer to the Lumi Village Full Terms & Conditions.

By proceeding with your booking, you confirm that you have read and agree to these Booking Terms & Conditions.